Parents & Community » Communication


BGCDSB staff use the SchoolMessenger platform to communicate with our families. 

If you are new to BGCDSB and need to setup your account, visit and click Sign Up at the top right of the screen.

If you already have a SchoolMessenger account, it's a good idea to login and check your notification preferences to make sure you are signed up for your preferred method of contact.

For instructions on signing up or updating your preferences, view the Parent Portal SchoolMessenger Instructions below.

If you have checked your preferences but are not receiving email notifications, you can find instructions for removing SchoolMessenger from your spam folder below.

When a parent has a concern or suggestion, it is expected that the concern/suggestion will first be taken up with the individual with whom the parent has the concern/suggestion - for example, with the staff member involved.

Step One:  Speak to the staff member . . . (issue resolved)
(If the issue is not resolved, proceed to step two)

Step Two:  Speak to the principal. If you have not yet spoken to the staff member involved, the principal will ask you to do so first.

The Role of the Principal:  The principal will involve the staff member in any discussions with the parent(s).  The principal may request, at any step in the process, that concerns be put in writing.  The principal may involve, at any time in the process, others who may be helpful in resolving the concern: supports from the school board, system support staff, senior staff, and community agencies.

The Role of Trustees:  Parents may contact any trustee at any time.  The trustee will direct the parent to follow the process outlined above.

The Role of the School Council:  The School Council is not a forum to discuss parent-teacher-student issues. 

For all other school-related concerns/suggestions that do not involve taking the matter up first with a staff member, the communication should be directed to the school principal.

The effective use of these communication guidelines by all concerned will result in the fair and quick resolution of concerns.