Accessibility Standards for Customer Service

All Board facilities provide services that respect the independence and dignity of people with disabilities and offer services that include the use of assistive devices.

Policy

BP 5-23 Accessibility Standards for Customer Service



Procedures

 

AP 5-23(i) Use of Support Person by the General Public
Consistent with Catholic Social Teaching, the Board will welcome all members of the school and broader community to our facilities by committing our staff and volunteers to providing services that respect the independence and dignity of people with disabilities, such service to incorporate measures that include but are not limited to the use of support persons.

AP 5-23(ii) Notification of Disruption of Service

As members of the general public, people with disabilities may rely on certain facilities, services or systems in order to access the services of the school or board offices. Escalators and elevators, for example, are important to people with mobility disabilities because that may be the only way they can access the premises. Other systems and services designed to meet the needs of people with disabilities can include accessible washrooms, amplification systems, and note-taking or TTY services. When those facilities or services are temporarily unavailable or if they are expected to be temporarily unavailable in the near future, a notice of disruption of service is required.

AP 5-23(iii) Use of Service Animals by the General Public
Consistent with Catholic Social Teaching, the Board will welcome all members of the school and broader community to our facilities by committing our staff and volunteers to providing services that respect the independence and dignity of people with disabilities, such service to incorporate measures that include but are not limited to the use of service animals.

AP 5-23(iv) Use of Assistive Devices
Consistent with Catholic Social Teaching, the Board will welcome all members of the school and broader community to our facilities by committing our staff and volunteers to providing services that respect the independence and dignity of people with disabilities. Such services incorporate measures that include but are not limited to the use of assistive devices.

AP 5-23(v) Monitoring and Feedback on Accessible Customer Service
The Board will monitor the effectiveness of implementation of the Accessible Customer Service
Standard through a process for receiving and responding to feedback. Information about the
feedback process will be readily available to the public and will allow people with disabilities to provide feedback using a number of methods.

Feedback

The Bruce Grey Catholic District School Board is committed to ensuring that its services meet optimum standards of accessibility for people with disabilities using the facilities and services of the Board.  Comments on our services regarding how well those expectations are being met are welcomed and appreciated.

Feedback regarding the way the Bruce Grey Catholic District School Board provides services to people with disabilities can be made by email, in writing, or verbally.

All feedback should be directed to your local school or bruce_grey@bgcdsb.org

Response to all feedback will be provided by direct response to the individual.

Accessibility for Ontarians with Disabilities Act